Contact Us

Thank you for visiting the Waterlily website. We are delighted at your interest in pure and botanically active skin and spa wellness solutions.

We would love to hear from you!

Waterlily Head Office – Australia


Enquiry Form

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Head Office Contact

Contact Hours:
9am – 5pm BST

Unit 1/ 15 Veronica Street
Capalaba, Qld 4157

PO Box 482
Capalaba, Qld 4157

P. +61 (7) 3390 3988
F. +61 (7) 3390 3577

Our Concept Store

Waterlily has opened its first Concept Store in the luxury shopping and lifestyle precinct of James Street, Brisbane showcasing active artisan skincare developed using only the purest ingredients, exquisite botanicals and aromatic essential oils.

Each product reflects creativity, transparency, green science, purity and superiority in formulation with products and performance spa facials combining to offer beautifully luminous skin care solutions using only the highest quality phytonutrients, fortified with anti-ageing vitamins and the purest aromaceutical essential oils.

A reflection of this cultivated philosophy, Waterlily’s Concept Store encapsulates a spa wellness experience. A sensory journey begins upon entering the store; a tranquil ambiance is enhanced with music, aroma, texture and lighting. Designed to tantalise the senses, Waterlily’s signature aromatherapy compress is offered to guests on arrival infused with lime, geranium and grapefruit.

The Waterlily Collection dresses a marble Sensory Bar offering a touch point for guests to relax and experience the brand while enjoying organic tea and spa refreshments. The art deco space built in the early 1900’s has been delicately transformed with layers of soft beech wood, exotic blossoms, Carrara marble and stainless steel mirror finishings.

A VIP Spa Suite hosts signature Waterlily experiences where seasonal spa rituals are rewarded to loyal Waterlily clients, advocates and ambassadors. Each ritual is a sojourn for the senses layered with aromatic touch points to ensure not only instantly visible results but instil deep relaxation for the ultimate in botanical luxury.

Concept Store Contact

76 James Street
Fortitude Valley, Qld 4006

P. +61 (7) 3358 3674

Opening Hours:

Mon Closed
Tues 10:00am – 5:00pm
Wed 10:00am – 5:00pm
Thu 10:00am – 5:00pm
Fri 10:00am – 5:00pm
Sat 10:00am – 3:00pm
Sun Closed

Or by appointment.

Waterlily is an infusion of pure plant ingredients anti-ageing vitamins and exquisite sensory botanicals.

Each formulation and spa ritual is a melting pot of organic botanical luxury. Concentrated formulations focus on delivering visible benefits with an emphasis on purity, efficacy and authenticity.